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Recall automation
Multi-channel outreach (SMS, email, voice) to overdue patients with one-tap booking. Recall completion climbs immediately.
Four patterns we hear from dental practices on every diagnostic call. None of them get fixed by hiring. All of them get fixed by writing the implicit rules down and letting AI carry the rote work.
Multi-channel outreach (SMS, email, voice) to overdue patients with one-tap booking. Recall completion climbs immediately.
Open plan → drafted patient outreach at 2w, 6w, 12w with financing options and procedure-specific FAQs.
48-hour pre-visit eligibility checks across major carriers. Out-of-network surprises caught before the patient arrives.
Reminder cadence at 7d, 24h, 2h with one-tap confirm or reschedule. No-shows drop without front-desk effort.
Branded review ask after every visit. Happy/unhappy branching. Review velocity goes up; service-recovery happens privately.
Pre-visit forms, insurance capture, office orientation. New patient day-of arrives prepped, not confused.
Failed rebook captured before the patient leaves the chair. Rebook prompts sent at 5 months, 5.5 months, 6 months.
| # | Manual today | With Scooper |
|---|---|---|
| /01 | Recall lists never get worked through | Recall automation |
| /02 | Treatment plan follow-up is patchy | Treatment plan follow-up |
| /03 | Insurance verification eats front-office hours | Insurance eligibility verification |
| /04 | Reviews are inconsistent | Appointment reminders + confirmations |
We do not migrate you off your software. We build a layer on top.
“Recall completion up 35%. Treatment-plan acceptance follow-through up 20%. Front-desk hours that used to live on the phone go to chair-fill instead.”
15-min discovery → two-week paid diagnostic. Operator interviews, workflow shadowing, and three nasty real examples worked end-to-end. By day ten you have a scope, a price, and a signed-off KPI.
Senior operators in your repo and your Slack. Code, prompts, and evals shipped in 3–6 weeks. KPI signed off in writing before we start. Miss the number, the next sprint is on us.
Two rounds of post-launch tuning. Then your team owns it. We hand over the code, the eval harness, the runbook, and the SOPs. No retainer required. No vendor lock-in.
Anonymized · numbers from the books
A 3-doctor dental practice had 1,400 overdue recall patients and a $90k unworked treatment-plan backlog. We shipped recall automation in week three and treatment-plan follow-up in week five. Inside one quarter: 480 recall visits booked, $38k of stalled treatment activated, and the same front-desk team running it without overtime.
We will tell you in 15 minutes whether AI fits your bottleneck. If it does, we will scope a two-week paid diagnostic. If it does not, we will tell you that too.