/01
24/7 booking bot
Inbound service calls captured outside business hours, qualified, and slotted into the next-day schedule. No more voicemail-to-competitor leakage.
Four patterns we hear from hvac contractors on every diagnostic call. None of them get fixed by hiring. All of them get fixed by writing the implicit rules down and letting AI carry the rote work.
Inbound service calls captured outside business hours, qualified, and slotted into the next-day schedule. No more voicemail-to-competitor leakage.
Spring + fall outreach to plan members, with one-tap booking. Membership renewals climb because the value shows up.
Open quote → drafted SMS check-in at 24h, 72h, 7d. Quotes that would have died move to scheduled jobs.
Real-time tech location, skill, and parts-on-truck → smart job assignment. Drive time drops, jobs-per-tech goes up.
Diagnostic write-up → parts list → supplier order with truck-restock priority. The next visit goes right.
After every closed job, branded SMS review ask with branching for happy/unhappy. Service-recovery before the public review.
60-day pre-renewal outreach with usage summary, savings recap, and one-tap renewal. Renewal rate climbs.
| # | Manual today | With Scooper |
|---|---|---|
| /01 | Maintenance plan reminders never get sent | 24/7 booking bot |
| /02 | Quote follow-up is forgotten | Seasonal maintenance reminders |
| /03 | Dispatch is reactive and inefficient | Quote follow-up workflow |
| /04 | Reviews are not requested consistently | Dispatch optimization |
We do not migrate you off your software. We build a layer on top.
“Booked jobs up 20%. Membership renewal up 15%. Drive time down because dispatch finally has a brain.”
15-min discovery → two-week paid diagnostic. Operator interviews, workflow shadowing, and three nasty real examples worked end-to-end. By day ten you have a scope, a price, and a signed-off KPI.
Senior operators in your repo and your Slack. Code, prompts, and evals shipped in 3–6 weeks. KPI signed off in writing before we start. Miss the number, the next sprint is on us.
Two rounds of post-launch tuning. Then your team owns it. We hand over the code, the eval harness, the runbook, and the SOPs. No retainer required. No vendor lock-in.
Anonymized · numbers from the books
A 32-truck HVAC company in the Southeast was leaving 60+ after-hours calls a week on voicemail. Diagnostic flagged the booking bot and seasonal renewals as the highest-ROI bets. Both shipped in five weeks. Same trucks, +21% jobs booked, and the next summer's peak weeks ran without the usual triage chaos.
We will tell you in 15 minutes whether AI fits your bottleneck. If it does, we will scope a two-week paid diagnostic. If it does not, we will tell you that too.