/01
AI receptionist for appointment booking
Inbound calls captured 24/7 with intent classification. Wellness, sick, boarding, grooming routed appropriately. Emergencies escalated immediately.
Four patterns we hear from veterinary clinics on every diagnostic call. None of them get fixed by hiring. All of them get fixed by writing the implicit rules down and letting AI carry the rote work.
Inbound calls captured 24/7 with intent classification. Wellness, sick, boarding, grooming routed appropriately. Emergencies escalated immediately.
Per-pet schedules with one-tap booking. SMS, email, voice channels. Compliance climbs without front-desk effort.
Surgery, dental, new-medication check-ins on the right cadence. Any clinical concern routes to the technician immediately.
Refill requests across phone, fax, portal → unified queue with controlled-substance flags. Doctor approves with one click.
Self-serve booking with capacity awareness. Confirms intake forms and required vaccinations before the visit.
Branded review ask with happy/unhappy branching. Reviews go up; service-recovery happens privately.
Vaccination schedule, training resources, microchip reminders, spay/neuter timing. New clients see organized care from day one.
| # | Manual today | With Scooper |
|---|---|---|
| /01 | Front desk is overwhelmed with appointment calls | AI receptionist for appointment booking |
| /02 | Reminders for vaccinations and check-ups go unsent | Vaccination + wellness reminders |
| /03 | Post-visit follow-up rarely happens | Post-visit follow-up flows |
| /04 | Refill requests and questions clog the line | Prescription refill triage |
We do not migrate you off your software. We build a layer on top.
“Phone volume down 30%. Reminder-driven appointments up 25%. Front desk gets back to triage and client care.”
15-min discovery → two-week paid diagnostic. Operator interviews, workflow shadowing, and three nasty real examples worked end-to-end. By day ten you have a scope, a price, and a signed-off KPI.
Senior operators in your repo and your Slack. Code, prompts, and evals shipped in 3–6 weeks. KPI signed off in writing before we start. Miss the number, the next sprint is on us.
Two rounds of post-launch tuning. Then your team owns it. We hand over the code, the eval harness, the runbook, and the SOPs. No retainer required. No vendor lock-in.
Anonymized · numbers from the books
A 4-vet clinic with 6,200 active patients had a 31% no-show rate on wellness reminders. We shipped the receptionist and reminder flows in four weeks. No-shows dropped to 14%, reminder-driven visits climbed 28%, and the clinic deferred a planned front-desk hire.
We will tell you in 15 minutes whether AI fits your bottleneck. If it does, we will scope a two-week paid diagnostic. If it does not, we will tell you that too.