/01
24/7 tenant chatbot
Maintenance triage, FAQ, payment status, and lease questions. Resolves the routine, escalates the urgent, books human help when needed.
Four patterns we hear from property management companies on every diagnostic call. None of them get fixed by hiring. All of them get fixed by writing the implicit rules down and letting AI carry the rote work.
Maintenance triage, FAQ, payment status, and lease questions. Resolves the routine, escalates the urgent, books human help when needed.
Triaged work orders routed to the right vendor by trade, location, and urgency. Vendor confirms; tenant is notified.
Drop a signed lease in. Out comes a structured abstract: term, rent, escalations, deposits, options, restrictions. Goes into your PM system.
Per-property workflows for rent due, grace period, late notice, and late fee posting. Runs every month without human attention.
Per-property income, expenses, work orders, occupancy. Branded PDF in the owner's inbox on the same day every month.
Vendor invoice → matched to work order → posted to property accounting. Vendor follow-up drafted when work is delayed.
Inspection checklists, deposit-release math, and walk-through documentation. Disputes drop because the record is real-time.
| # | Manual today | With Scooper |
|---|---|---|
| /01 | Tenant maintenance requests pile up after hours | 24/7 tenant chatbot |
| /02 | Lease admin is paper-heavy | Maintenance dispatch routing |
| /03 | Rent reminders and late fees go unsent | Lease abstracting from PDFs |
| /04 | Owner reports take days each month | Rent reminders + late fee workflows |
We do not migrate you off your software. We build a layer on top.
“After-hours tenant calls handled automatically. Owner reports go out in hours, not days. Maintenance triage stops being the manager's favorite distraction.”
15-min discovery → two-week paid diagnostic. Operator interviews, workflow shadowing, and three nasty real examples worked end-to-end. By day ten you have a scope, a price, and a signed-off KPI.
Senior operators in your repo and your Slack. Code, prompts, and evals shipped in 3–6 weeks. KPI signed off in writing before we start. Miss the number, the next sprint is on us.
Two rounds of post-launch tuning. Then your team owns it. We hand over the code, the eval harness, the runbook, and the SOPs. No retainer required. No vendor lock-in.
Anonymized · numbers from the books
A property manager with 1,200 doors across 18 properties had two managers fielding 280 tenant calls a week. We shipped the tenant chatbot and lease-abstract agent in five weeks. Inbound calls dropped 41%, owner reports went out two days earlier each month, and the next 400-door portfolio acquisition did not require a new hire.
We will tell you in 15 minutes whether AI fits your bottleneck. If it does, we will scope a two-week paid diagnostic. If it does not, we will tell you that too.