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24/7 AI receptionist with emergency triage
Routes flooding, no-water, gas-smell calls to on-call humans within seconds. Routine work gets booked into the next-day schedule.
Four patterns we hear from plumbing companies on every diagnostic call. None of them get fixed by hiring. All of them get fixed by writing the implicit rules down and letting AI carry the rote work.
Routes flooding, no-water, gas-smell calls to on-call humans within seconds. Routine work gets booked into the next-day schedule.
Customers book, reschedule, and confirm via SMS or web. Calendar stays full without dispatcher tetris.
Open quote → SMS at 24h, 72h, 7d, 14d. Drafted in your tech's tone. Customer never gets the cold "are you ready" — they get a useful nudge.
Plan-member outreach for annual flushes, drain tune-ups, and inspection visits. One-tap booking. Membership stickiness goes up.
Post-job branded review ask with happy/unhappy branching. Review count climbs; service-recovery happens before public reviews.
Live tech location + skill + parts → next-best assignment. Drive-time waste drops, jobs-per-tech goes up.
Outstanding-invoice nudges with one-tap pay links. AR aging drops without phone calls.
| # | Manual today | With Scooper |
|---|---|---|
| /01 | After-hours calls go to voicemail | 24/7 AI receptionist with emergency triage |
| /02 | Quote follow-ups slip during busy periods | Booking bot with calendar sync |
| /03 | Recurring-service customers churn quietly | Quote follow-up sequences |
| /04 | Online review volume lags | Recurring service reminders |
We do not migrate you off your software. We build a layer on top.
“Zero missed after-hours calls. Quote close rate up double digits. Review count climbs out of competitor territory inside one quarter.”
15-min discovery → two-week paid diagnostic. Operator interviews, workflow shadowing, and three nasty real examples worked end-to-end. By day ten you have a scope, a price, and a signed-off KPI.
Senior operators in your repo and your Slack. Code, prompts, and evals shipped in 3–6 weeks. KPI signed off in writing before we start. Miss the number, the next sprint is on us.
Two rounds of post-launch tuning. Then your team owns it. We hand over the code, the eval harness, the runbook, and the SOPs. No retainer required. No vendor lock-in.
Anonymized · numbers from the books
A 14-truck plumbing company logged 73 after-hours voicemails in a typical month — most went to competitors by morning. We shipped the AI receptionist with emergency triage in four weeks. The next month: 91 after-hours captures, 38 same-week jobs booked, and a measurable lift in Google review velocity.
We will tell you in 15 minutes whether AI fits your bottleneck. If it does, we will scope a two-week paid diagnostic. If it does not, we will tell you that too.