/01
Onboarding automation
Milestone-tracked onboarding with proactive nudges, drafted CSM emails, and product-touch reminders. Time-to-first-value cut in half.
Four patterns we hear from saas companies on every diagnostic call. None of them get fixed by hiring. All of them get fixed by writing the implicit rules down and letting AI carry the rote work.
Milestone-tracked onboarding with proactive nudges, drafted CSM emails, and product-touch reminders. Time-to-first-value cut in half.
Trained on your docs, runbooks, and ticket history. Handles 50%+ of tier-1. Escalates with full context. Engineers stop being the support team.
Usage + sentiment + product-touch signals → CSM alerts with a drafted intervention. Save attempts happen 30+ days earlier than they used to.
Inbound and outbound leads enriched, scored, and routed. Reps see the right leads first. Marketing sees what is converting.
Self-serve demo booking with prep questions. Reps walk into demos already informed.
Per-account health composite with drill-downs. The CSM's Monday view is the right view.
60/30 days out — renewal packet drafted, risk flags surfaced, expansion opportunities identified. Renewals stop being a fire drill.
| # | Manual today | With Scooper |
|---|---|---|
| /01 | Customer onboarding is manual and inconsistent | Onboarding automation |
| /02 | Support volume blocks engineering and CS | Support deflection agent |
| /03 | Churn signals appear too late to act | Churn signal detection |
| /04 | Sales ops is duct-taped across tools | Lead enrichment + scoring pipeline |
We do not migrate you off your software. We build a layer on top.
“Time-to-first-value cut in half. Support deflection rate 50%+. Churn signals surface in days, not in renewal calls.”
15-min discovery → two-week paid diagnostic. Operator interviews, workflow shadowing, and three nasty real examples worked end-to-end. By day ten you have a scope, a price, and a signed-off KPI.
Senior operators in your repo and your Slack. Code, prompts, and evals shipped in 3–6 weeks. KPI signed off in writing before we start. Miss the number, the next sprint is on us.
Two rounds of post-launch tuning. Then your team owns it. We hand over the code, the eval harness, the runbook, and the SOPs. No retainer required. No vendor lock-in.
Anonymized · numbers from the books
A 60-employee Series B SaaS at $14M ARR was paying engineers to answer support tickets. We shipped the deflection agent in week three and the CS health dashboard in week six. Tier-1 deflection landed at 58%, engineering reclaimed 11 hours per engineer per week, and the next ARR push happened with the same headcount.
We will tell you in 15 minutes whether AI fits your bottleneck. If it does, we will scope a two-week paid diagnostic. If it does not, we will tell you that too.